many standard and optional innovative features including Call Answering
Integration, Remote User capabilities, and more.
routes incoming calls 24 hours-a-day as an integrated feature of optional
processing. Assures that calls are efficiently managed when call volumes are
high, when your
not available, and after hours.
• Voice Mail
to leave detailed messages for specific employees. With Toshiba in-skin
in the Strata
CTX, calls are handled faster and more efficiently, which assures that the
are addressed as
quickly as possible. LCD feature prompting with soft key operation make it
• Call Record
While on an
active call, you can record the conversation and store it in a voice mailbox
by pressing the
Record button on
your digital telephone. To stop the recording, simply press the Record
also be paused or restarted by pressing the Pause/Resume button.
While a caller
is leaving you a message in your mailbox, you can listen to the caller and
answer the call if
call-coverage flexibility. Station extension numbers can appear on multiple
telephones can have multiple station extension numbers.
• Caller ID
caller’s name and telephone number on the telephone’s LCD, as well as the
database (with Computer Telephony Integration applications). Your employees
will be fully prepared
to handle calls
with maximum effectiveness and provide personalized customer service.
important calls get through. Enables a station to speak to another busy
station user. Call announcements can be made through the handset.
Call Distribution (ACD)
With Toshiba ACD
Call Center capabilities in the Strata CTX, calls are queued and sent to the
next available agent. Incoming calls are distributed evenly, maximizing
productivity and assuring quick, efficient call handling.
Information System (MIS)
With Call Center
Reporting in the Strata CTX, real time monitoring and reports enable you to
get the most
out of your ACD
by allowing you to analyze agents’ performance, call center group activity,
status. You can
also forecast future call-center staffing requirements by analyzing call
Branch Office Extensions
The MCK EXTender
enables groups of remote workers to have digital telephone extensions from
your main location’s Strata CTX telephone system, with the same
functionality as your main office system.
Inward System Access (DISA)
Saves money by
allowing employees to use your company’s calling network when they’re
• Remote Call
calls to be routed to an outside telephone number. Allows station users to
cancel or change the destination of forwarded CO line calls from outside the
Feature Prompting with Soft Key Operation Provides easy to follow
instructions and eliminates need for station users to remember access codes
or operational sequences for commonly used features.
Programmable Feature Buttons
program their own buttons to automatically perform a sequence of feature
operations at the
touch of just
• Auto Busy
users to automatically have their telephone redial a busy outside number up
to 15 times.
expansion to grow with your business. And all telephones except the
seven-button model are compatible throughout the entire Strata product line.
• Least Cost
outgoing call using the least costly line or common carrier connected to
your telephone system, reducing the cost of long distance calls.
Enables you to
control employee access to long-distance calling. You can limit toll calls
made by designated station users to only those toll calls that are necessary
for them to carry out their job responsibilities.
Message Detail Recording
provide the information and management control you need, for outgoing and
This helps you
determine cost-saving strategies.
If the AC power
fails, the Strata VoIP automatically switches over to the optional battery
power without any interruption in operation. Battery operation time would be
several hours, providing plenty of time to restore commercial power.
Strata VoIP to immediately switch a CO line directly to a standard
telephone for incoming and outgoing calls in the case of a system power
failure without reserve battery power. The transfer is automatic with no
manual transfer procedure required.
following larger business systems are available:
Empire Communications and Toshiba
America Information Systems brings together the expertise and know-how of
the company’s Digital Solutions Division, Digital Products Division, and
Storage Device Division to create some of the world’s most innovative
business communications solutions, from mobile computing and leading-edge
telephony products to storage and imaging technologies.
The result of
this leadership and sound product development and strategy is digital and IP
telephone solutions that enable today’s enterprises to take full advantage
of the numerous tools, devices, and voice and data communications
technologies available now – and in the future. Because Toshiba is behind
some of the most advanced and popular office technologies, from copiers,
laptops, and tablet PCs to security cameras, projectors, DVD/CD recordable
products, and telephone systems, you can count on global solutions that
seamlessly integrate all your key business needs.