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Empire Communications, Toshiba Business Telephone Solutions include Toshiba Strata CTX Office Phone Systems and Toshiba Stratagy Voice Mail Systems.
"Serving the Businesses of Napa Valley, Sonoma County & North San Francisco Bay, California ~ Since 1979"

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Toshiba Phone System Help for the North Bay Area, Sonoma, California

Toshiba Phone System Help & FAQ

Toshiba Business Telephone Systems User Guides

To Answer a Call

These are some of the most common functions/buttons programmed on Digital phones on a CTX phone system. Your phone may not have all of these buttons programmed and your phone system may have special programming that changes the way some of these functions work.

To Answer a Call

When a new call comes in, the line will flash, if you are not on a call, just pick-up the handset. The phone will automatically grab the ringing line for you. If you are on another call, just press the flashing line. The phone will automatically place your first caller on hold.

To Place a Call

Pick up the handset, press a phone line that is not lit, and dial the number you wish to call. In addition you can dial 9 and the number you wish to call and the phone system will automatically grab the first available phone line to place your call on.

Transfer a Call

If you need to transfer a caller to another person, just press the CNF/TRN key. This places the caller on hold automatically. You will hear dial tone, dial the extension number, announce the call and hang-up. The call will ring on the Intercom button of the phone you transferred to.

Voice Mail Transfer

To transfer a caller to someone’s voicemail, press the VM Transfer button, press their extension using the number buttons and press the #. Release Key If you are talking on a headset or using the speakerphone, the Release key will hang-up the line you are on.

Conference Call

To add another party to our conversation (conference), press the CNF/TRN button, the caller you were talking to will be placed on hold and you will hear dial tone. Dial either the extension number of the next party or dial the phone number of the person to add. After they pickup, you can press the CNF/TRN button again to include them into the call. If the party you wished to add is not available, just press the blinking line button to get back to your caller. You may have up to 8 people (including yourself) in a conference call, with a maximum of 6 outside callers.  

Speed Dial Programming

To program a speed dial on your phone, enter programming mode (press #9876 on your phone). The phone will display “USER PROGRAMMING MODE.” Press the Spdial button, enter a speed dial number (100-119), 9 plus the phone number you wish to dialed (1-213-555-1212 for example), then press the Spdial button one more time to lock it in. To use a programmed speed dial, just press the Spdial button plus the number.

Group Pickup

You can use this key to pickup a ringing extension within your designated group.  Press the button. The caller will be transferred to you.

One Touch Button Programming

To program a one-touch button on your phone, enter programming mode (press #9876 on your phone). The phone will display “USER PROGRAMMING MODE.” Press the OTB button and enter the phone number you wish to dial (9-1-213-555-1212 for example), then press the OTB button one more time to lock it in. To use a programmed one-touch button, just press the OTB button.

Caller ID

Press this button to view the last number that called you. To view the next most recent call, press the down volume. To see the status of the call press the page button. To dial the call displayed, press 9 and the Caller ID button again.

Page Pick-Up

To retrieve a parked call, if the light next to the button on your phone is red, simply press the button to retrieve the call. To retrieve a call parked on another extension, press the Page Pick-up button and key in the extension number (exp. 201).

Call Forward

To program the Call Forward button on your phone, enter programming mode (press #9876 on your phone). The phone will display “USER PROGRAMMING MODE.” Press the Call Forward button, enter the extension to forward all of your calls to, then press the Call Forward button one more time to lock it in. Press this key to forward all calls to the extension you programmed.  The red light will be on to remind you that your calls are being forwarded.  If the extension you forwarded calls does not answer and the call is forwarded to voice mail, the caller will be in your voice mail box! To turn off call forwarding, simply press the Forward All button again. For external call forwarding, program the button with a 91NNNXXXXXXX# for long distance or 9XXXXXXX# for local calls.

Call Record

Press this button to start recording your conversation to your voicemail box. You can press this button to stop recording and to save the conversation or it will automatically save when you release the call (hang-up). The recording will appear as a new voicemail message.

Pause

Press this button to temporarily pause the recording of a phone conversation.

Directed Pickup

You can use this key to pickup either a ringing extension or a call that was placed on hold on another extension.  Press the button and the extension number. The caller will be transferred to you.

Park

Allows you to park a call on an extension or to retrieve a call parked. To park a call, with the caller on the line, press the park button and key in the extension.  You will hear a confirmation tone. Hang up the call. To retrieve a parked call, if the light next to the button on your phone is red, simply press the button to retrieve the call. To retrieve a call parked on another extension, press the Park button and key in the extension number (exp. 201).

Page All

Press this key and speak into the handset. This will announce over all phones. Please use the Release Button to hang up.